Guest Services Supervisors

Type of job: Full Time
Requirements

*At least 5 years of progressive experience in a hotel or a related field; or a 4-year college degree and minimum of 1 year of hotel or related supervisory experience; or minimum of a 2-year college degree and 2 or more years of related experience
*Minimum 2 to 3 years work supervisory experience as an Assistant Manager or Team Leader in the Front Office or Guest Relations in a hotel
*Supervisory experience required
*Computer Knowledge and experience in MS office programs
*Cash handling, accounting procedures, and general administrative tasks experience required
*Must be able to read, speak, write, and understand the primary language used in the workplace. Must be able to speak and understand the primary language used by the guests who visit the hotel
*Must be proficient in Windows, Company approved spreadsheets, and word processing.
*Must have a valid driver’s license from the applicable state.

Job description

We are seeking an experienced hotel Front Desk Supervisor with a strong background in guest service of a large full-service hotel to join our exceptional team.The Front Desk Supervisor’s responsibilities include but are not limited to taking charge of the Front Office Department operations in the absence of the Front office Manager. It also includes primarily reporting to the Front Office Manager and/or General Manager. The Front Desk Supervisor ensures that all guests have a smooth running stay at the hotel and service levels meet or exceed expectations. The Front Desk Supervisor should act as the bridge between the front and back office and coordinate the successful operation of the department while ensuring that all guests experience an exceptional stay at the property and all of their needs have been met.

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April 22, 2019